1. Information we collect
We may collect your name, email address, phone number, delivery and billing address, account details, order history, support messages, payment status, transaction references and payment proof that you choose to submit. Payment card or wallet credentials are processed by the selected payment provider and are not stored by us unless clearly stated at checkout.
2. How we use information
We use information to create and manage accounts, process and deliver orders, verify payments, communicate order updates, answer enquiries, handle returns, maintain security, comply with legal obligations and improve our products and website.
3. When information is shared
Information may be shared only as needed with delivery partners, payment providers, hosting and technology providers, professional advisers, or public authorities where required by law. These parties receive only the information necessary to perform their service.
4. Cookies and device data
Our website may use cookies and similar technologies to keep you signed in, remember your cart, secure sessions, understand site performance and support essential store features. You can control non-essential cookies through your browser settings.
5. Retention and security
We retain information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes and meet legal requirements. We apply reasonable administrative and technical safeguards, although no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may request access to, correction of, or deletion of eligible personal information and may opt out of promotional communication at any time. Some transaction information must be retained for legal, accounting or fraud-prevention purposes.
7. Updates and contact
We may update this policy when our services or legal obligations change. The latest version will always appear on this page with its effective date. For privacy questions or requests, please use our contact page.