1. Return eligibility
You may request a return within 7 calendar days after the order is delivered. The item must be unused, unworn, unwashed and in resalable condition with all original tags, labels, accessories and packaging. An order number and proof of purchase are required.
2. Items that cannot be returned
For hygiene and fairness, worn, washed, altered, damaged-after-delivery or personalized items cannot be returned. Final-sale items are non-returnable when clearly marked before purchase, except where an item arrives defective, damaged or incorrect.
3. Damaged or incorrect orders
Inspect your order after delivery. If an item is defective, damaged in transit or different from what you ordered, contact us promptly with your order number and clear photographs so we can review and resolve the issue.
4. How to request a return
Submit an enquiry through our contact page and select “Returns or warranty.” Do not send an item before receiving return instructions. Unauthorised returns may be refused or delayed.
5. Return delivery costs
Customers are responsible for return delivery charges for change-of-mind, preference or fit-related returns. If we confirm that an item was defective, damaged in transit or incorrectly supplied, Capify Wear will cover the reasonable return or replacement delivery cost.
6. Inspection, exchanges and refunds
Returned items are inspected before approval. Where available, you may choose an exchange or store resolution. Approved refunds are sent to the original payment method where possible; cash-on-delivery or manual-payment orders may require verified bank or mobile-wallet details.
7. Processing time
We aim to review returned items within 3–5 business days after receipt. Payment providers and banks may need additional time to display an approved refund. Original delivery charges are not refundable unless the entire order qualifies because of our error.
Need assistance?
Contact our customer-care team before returning your cap. We will confirm eligibility and provide the correct next steps through the contact page.